Exchanges & Returns

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

  • If you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • Also if you receive the wrong item
  • Which one you have received you do not want this product (but you must return the item at your expense and the item must be unused)
  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message or email us or live chat.*